The safety and wellbeing of our Passengers and Drivers is always our top priority. We are actively monitoring the COVID 19 situation and are taking steps in line with guidance from health authorities to help keep you safe including an industry leading sanitisation program. Click Here to learn more

Terms and Conditions for passengers:

Agreement between Passenger/User and Silver Taxi Cab Service Pty Ltd

Thank you for using our Services. These are our general Terms and Conditions, as well as all information, recommendations that apply to your use of our Services, Websites and Applications.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES.

Silver Taxi Cab Service Pty Ltd Trading as Infinite Cabs ACN 634 317 445, ABN 42634317445,(“we”) operate Services, Websites and Applications for our passengers/users (“Customers”, “you”) to book a taxi by using or websites or mobile applications.

The payment for the booking happens through EFTPOS/CASH/ONLINE.

We make your journey safe, comfortable, pleasant, easy and reliable. We keep you in touch with the driver and will also notify the fixed far upfront which is available in our website. Our app also gives details about your driver about how fast the driver can reach you.

We also care about our Customer’s safety by collecting the Customer information as well as we will have the driver’s details who will be picking up that respective Customer. We have our privacy policy conditions placed in our website. We advice you to go through the privacy policy conditions before you book the Taxi.

1. General

By making a booking you agree with Infinite Cabs terms and conditions and you have read our privacy policy conditions in our website. We note that by giving your details you give us your personal information as set out below and in accordance with our privacy policy and terms and conditions.

Infinite cabs reserves the right to amend the terms and conditions at any time without prior notice and the amended terms and conditions will be available in our website time to time.

2. Agreement

We note every Customer booking through Infinite Cabs is agreeing to be legally bound by the terms and conditions of Infinite Cabs.

The Customer agrees to bind by the terms and conditions of our company with respect to the terms and conditions for the passengers and as a point-to-point transport participant.

The Customer is subject to the legislation and regulations pertaining to the Australian with respect to the Customer as a passenger.

Any Customer or their representatives booking with Infinite Cabs are subject to the terms and conditions and they agree on both the terms and conditions and privacy policy.

3. Payment

Customers must provide guarantee to the payment for the booking made and the payment has to be remitted to the drivers through the approved EFTPOS system through Credit /Debit card or Cash or Online through our booking app.Charges to you are based on the government regulated metered fares and any tolls that may apply to your ride. You agree to pay an additional Electronic payment service fee of 5% in New South Wales.

This charge will be added to your taxi fare at the end of your trip. If we use a third-party payment processor to link your credit card account to the Service, this paragraph will apply. The processing of payments or credits, as applicable, in connection with your use of the Service will be subject to the terms and conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms and Conditions. We are not responsible for any errors by the Payment Processor. In connection with your use of the Services, we will obtain certain transaction details, which we will use solely in accordance with its Privacy and Cookie Notice.

Infinite Cabs trust their Customers and we do not want the Customers to jeopardies us by not paying.

If required, the Customers may be requested to prepay full fare amount prior to their trip or and may be requested toprovide their ID proof before or after they get out from the Taxi. The Customer agrees to the same by booking the Taxi with Infinite Cabs.

4. Unlawful or Prohibited Use

  • Our service to the Customers can be used only for lawful purposes and in lawful ways. The Customerguarantees that they will use our service only for lawful purpose. Any issues that might arise due to the unlawful intention or act of the Customer, Infinite Cabs neither their operator nor the driver is responsible for it.
  • The Customer should not cause any inconvenience or discomfort or any nuisance to the driver of the Taxi and vice versa.
  • Infinite cabs will endeavor to provide best service to their Customers in all possible ways for a safe and comfortable journey.
  • The Customer acknowledges thatthey use their own card to process the payment for their service. If the Customer uses a card that does not belong to them, they must have permission to charge form the card and InfiniteCabs will not be responsible for any such activity carried out by the Customer. If Infinite Cab is questioned with respect to any such unauthorized payment then Infinite Cabs will provide the details of the Customers to the relevant law enforcement agencies or regulatory bodies at their request.
  • Infinite Cabs reserves the right to disclose the information to the regulatory and legal bodies if they have been notified by any unauthorized use of the card.
  • The Customer acknowledges that they are responsible for maintaining their confidentiality of their card details and any other details pertaining to them.

5. Privacy

  • By booking through Infinite Cabs the Customer agrees to collect their personal information like their mobile number, mobile handset ID, location information and other personal information such as card information etc.
  • Infinite Cabs ensures that the data will be securely stored as safe as possible.
  • Infinite Cabs may share your personal information with drivers, law enforcement authorities and our staff, to ensure the operation of the system.
  • If you are an employee or contractor of an organization, which funds your use of point-to-point, transport services (e.g. through your use of a corporate credit card) or provides a refund to you for such services, we may share your personal information and other data with the employer to facilitate its management of such expenses.
  • Infinite Cabs reserves the right to disclose the personal information of the Customer to the extent permitted by law or as may be required by law or if the information is necessary or appropriate to release in addressing or helping any adverse consequences to any person for any act or omission on the part of the Customer. This is in addition to any other uses permitted under our Privacy Policy which is located at our website.

6. Personal and Non Commercial Use

  • The Customer acknowledges that when a booking is made through our website or application, we need the Customers mobile number and name which we will be providing to the driver for accepting your booking and also enable the driver to contact you with relation to the booking.
  • Infinite Cab does not authorize the driver to use the Customers name or mobile number for any other purpose other than to pick the Customer from the booking spot.Any misuse if notified by the Customer should be report to Infinite Cabs immediately.
  • The Customer acknowledges that by providing their details they agree Infinite Cabs to us their contact information for promotional, marketing and publicity purposes without any further reference, compensation to payment including Infinite Cabs sending any promotional messages. The Customers are advised to read the Privacy policy conditions pertaining to this.

7. Termination / Restriction

Any unauthorized booking by the Customer is considered as a serious breach of the terms and conditions. Infinite Cabs reserves the right to terminate your access to the Infinite Cabs website, application and the related services or any portion thereof at any time, without notice and to sue the Customer for any injuries caused to the driver or to the vehicle because of the behavior of the Customer.

8. Liability Disclaimer

  • We advise you to read our privacy policy conditions and this terms and
  • conditions has to be read in conjunction with our privacy policy conditions while it comes to protecting your data which includes your name, booking, mobile number, address and other details provided by you to us voluntarily.
  • You agree that Infinite Cabs is not responsible to any loss, liability,
  • damage or expense which arises as a result of using any interfaced platform or by the third party service provider, for any act or omission of the third party service provider who may have access to your personal information provided by you in our website while booking.
  • Even thoughInfinite Cabs conduct their due diligence with respect to the operators and drivers, Infinite Cabs cannot be held responsible for the act of the drivers and operators of the Taxi.
  • In such circumstances, the Customers can lodge a complaint with InfiniteCabs or appropriate authority.
  • InfiniteCabs endeavor to provide high level of service to their Customers however if there are any network issue or any other issues which is beyond the control of Infinite Cabs, then Infinite Cabs is not responsible for the delay or the disruption caused to the Customer arising out of the same.
  • The Customer has their non –excludable rights under Australian consumer law and other legislations that apply to the passenger.
  • InfiniteCabs notes that our website may use cookies and does notguaranteed that the platform will be free form viruses or other destructive features despite the steps taken by Infinite Cabs to protect their website and app from malfunctioning.
  • Any right and remedies in respect of the service provided by Infinite Cabs is not excluded under the Competition and Consumer Act.
  • Infinite Cabs is not responsible for the acts, omissions and conduct of any third parties, or our interfaced platform or the taxi operators or drivers for their actions or failure to act of any driver including any breach of applicable laws and regulations by a driver who is been using our service.
  • We encourage the passengers to report the misconduct of Drivers that you have encounter with in the course of your travel or booking to our emailaddress: info@infinitecabs.com.au .We will investigate and take appropriate action towards the complaint raise in our sole discretion without reference to you.
  • The Passengers acknowledgethat they will ensure to take necessary steps for their own safety and security by all means including the verification of identity of the driver and registration number of the vehicle that you are waiting for /booked
  • Infinite Cabs disclaims any or all liability arising out of personal injury to the person, property damage or any other damages likely to be incurred in booking and using our vehicle.
  • Refund will not be provided in the event of delay which is totally out of control of InfiniteCabs. Forexample, strike, force majeure, detour issues or any other reasons which may contribute to the delay in reaching the destination booked.
  • Infinite Cabs will assist the passengers in case of the lost personal items in the vehicle however, Infinite Cabs will not be responsible for the items left behind or lost due to the negligence of the passenger.

9. Terms

  • InfiniteCabs website and application has the details about the estimated fare depending on the pick up location and destination location. The rates are not fixed and areexclusive of the fee like tollsfees or any other charges if any for using the road.
  • By making the booking you agreed to pay the full amount on completion of your trip or reaching your destination booked.
  • Unless otherwise agreed between the parties, there won’t be any additional amount apart from the fare that will be charged for your travel.
  • When the booking is requested, you will receive a notification confirming your booking has accepted by Driver Name and Taxi Registration Plate Number.
  • The fare estimation offered is applicable to that day, time and that vehicle only.
  • Any route that does not form the part of your booking and destination location and any waiting time incurred during your trip will be charged on additional basis.
  • The portions of the trip are not included in the booked trip and drivers may charge you additional amounts for these diversions or waiting period which arise upon your request.
  • We advise you to discuss this extension or diversion prior boarding in to the taxi with the drivers. The additional amount will be the reasonable estimate of the metered fare based on the distance and time.
  • Driver cancellation fee: Any cancellation by the driver will be informed with in reasonable time. We will endeavor to provide you a different taxi depending on the availability and the number of the taxi will be provided to you once again if there are any changes.
  • Passenger cancellation fee:Any cancellation has to be made promptly without any delay. Any delay caused will may incur some cancellation charges that will be charged by the Infinite Cabs to the passengers or the person making the booking whose details are provided in the booking form.
  • When a driver accepts your booking request, you will receive Name of driver and details of the registration number of the vehicle that has accepted your booking request. Responsibility to verify the Taxi number is on you to enter the correct vehicle. This ensures we have a record of the vehicle that transported you and details of the DRIVER, ensures you are able to pay the full fare and it also enhances the personal safety and security of the passengers travelling and for us to communicate with the driver incaseif you have left any personal items in the vehicle which is been reported to us after you alighting the vehicle.
  • We expect our passengers to be respectful with our drivers and you
  • can also expect the same from them. If you have any complaints with respect to the driver please let us know your experience encountered during your travel and we will ensure to investigate the issue and notify the same inour system and will raise a warning to the concern person. We will also endeavor to reply to your complaint raised within reasonable period.
  • If any of the provisions in the terms and conditions is held illegal or
  • unenforceable under law then such clause shall be deemed to be removed and the remaining provisions in the terms and conditions shall remain in force.
  • Terms and conditions are governed by, and construed in accordance
  • with, the law in force in the State of New South Wales. The parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales State.
  • Any complaints has to first reported to the InfiniteCabs on the email info@infinitecabs.com.au.Followed with Infinite Cabs will respond back to the issue within 14 days time. If the issue is not resolve on the said period and failure of any response by either parties, both the parties agree to appoint a mediator to resolve the matter before pursuing with the Court.

INFINITE CABS– PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided by you to us, or in the alternative collected by us either offline or online, including the personal information through our website www.infinitecabs.com.au and www.silvertaxicabservice.com.au and our mobile application. In this Privacy Policy we, us or our means Silver Taxi Cab Service Pty Ltd Trading as Infinite Cabs ABN 42634 317 445. This privacy policy governs the way in which we collect, maintain, handle and use the personal information provided by the customer in accordance with the National Privacy Principles under the Australian Privacy Act 1988 and the Spam Act 2003(Cth).

Personal information

The types of personal information we may collect about you include:

  • Your name, contact details, email address, street address and telephone number.
  • We may also collect your credit card details, demographic information and your preference and opinions.
  • Our website may collect your browser session and geo location data, device and network information. Information about use or our site and its access including the use of internet cookies and your communication with our site, the type of browser, operating system domain name of your internet service provider may be collected on certain times as our website is maintained by the third-party service providers.
  • We may also collect other additional personal information that you provide to us directly or indirectly, through our website or its associated applications or associated social media platforms or through the mobile application and accounts from which you permit us to collect information and any other personal information directly provided by you or by your behalf by any third parties who make their booking.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

The Collection and use of personal information and disclosure of the personal information are for the following purposes:

  • To enable you to access and use our Site, associated applications and associated social media platforms.
  • To contact and communicate with you and to provide better service;
  • For internal record keeping and administrative purposes;
  • For analytics, market research and business development, including to operate and improve our Site, associated applications;
  • To offer additional benefits to you;
  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • To comply with our legal obligations.

Disclosure of personal information to third parties

We may disclose your personal information provided to us to

  • Third party service providers for the purpose of enabling them to provide

their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • our employees, taxi operators and their drivers and/or related entities;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for the services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia Third party who collects the payment from you by the way of agreement of direct debit with us.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws, where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.

Your rights and control over your personal information provided:

Consent and Choice:

Please read our Privacy Policy conditions carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.

You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered by us on or through it.

Information received from third parties:

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.

If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restriction to use or collect:

You may choose to restrict the collection or use of your personal information collected by us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Accessing your information provided to us:

You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. When you request access, we will ask you to provide some form of identification such as drivers licence or passport so we can make sure that you are person whom the information relates to.

Correcting the information provided to us:

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, kindly contact us using the details below. We will endeavour to take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaint procedure:

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe

To unsubscribe from our e-mail database or opt-out of communications including marketing communications, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy as our website are handled by the third-party contractors, website designers and developers.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons also known as Clear GIFs are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information, which you provide whilst visiting those websites. This Privacy Policy does not govern those websites.

Amendment to Privacy Policy:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at: Silver Taxi Cab Service Pty Ltd Trading as Infinite Cabs ABN 42634 317 445

Email: info@silvertaxicabservice.com.au

Last updated:25/02/2020

phone